How do I handle a case where my delivery is marked as delivered but I have not received it?Updated 8 months ago

If your tracking information shows your package has been delivered, but you have not received it, we recommend taking the following steps:

1. Check around your property's perimeter, especially the places where deliveries are usually left.
2. Consult with neighbors to see if your package was delivered to them by mistake.
3. Contact your local post office or delivery service to check if the package was erroneously returned to their facility.
4. If the above steps don’t yield results, you should file a missing package claim with the carrier.

We understand this situation can be frustrating. Please get back to us with the outcome of these steps, and we will do our best to further assist you. Rest assured, we want to ensure that you receive your order or a suitable resolution to this matter.