General Information About Walkee Paws

Wholesale Inquires

Contact us at [email protected] to learn more or directly check out our wholesale direct link here: https://faire.com/direct/walkeepawsbrand.

Where can I buy in store?

Can I Purchase through Amazon Prime?

Buy with Amazon Prime to receive FREE 2-DAY US shipping and FREE returns (within 30 days)!. Click on the "Buy with Prime" button to complete your purchase through your Prime account!. Note: Only for US customers. Website promotions are not available

Shipping Policy

U.S. SHIPPING. CANADA SHIPPING

Where do Walkee Paws products ship from and in what currency are the prices?

Thank you for your inquiry about Walkee Paws products. We ship our orders from the United States, and our default pricing is in US Dollars (USD). We always aim to provide fast and reliable shipping to ensure your products arrive in a timely manner. I

What if I experience an issue when trying to place an order on the website?

We are sorry to hear you are experiencing issues while trying to place an order. If you receive any error messages or are unable to complete your order, we recommend taking a screenshot of the error and sending it to us. This way, we can better under

How can I track my order or find out when it will arrive?

Once your order has been processed and shipped, we will send you a shipping confirmation email that includes your tracking number. You can track your order using the number provided on the carrier's website. Should you encounter any issues with track

How do I handle a case where my delivery is marked as delivered but I have not received it?

If your tracking information shows your package has been delivered, but you have not received it, we recommend taking the following steps:. We understand this situation can be frustrating. Please get back to us with the outcome of these steps, and we

What do I do if I received a defective or incorrect product?

If you have received a defective or incorrect product, we deeply apologize for the inconvenience. Please send us a photo or video evidence of the issue to help us verify the problem and take the necessary corrective actions. Once we have the evidence

What should I do if I forget to add my unit number to my shipping address?

If you realize that you've forgotten to add your unit number to your shipping address after completing your order, please contact us immediately. Although we cannot guarantee changes can be made if the order has already shipped, our fulfillment team