What do I do if I received a defective or incorrect product?Updated 8 months ago

If you have received a defective or incorrect product, we deeply apologize for the inconvenience. Please send us a photo or video evidence of the issue to help us verify the problem and take the necessary corrective actions. Once we have the evidence, we’ll guide you through the next steps which could include arranging for a replacement or repair, depending on the specific product and issue. Please email the images or links to your evidence along with your order details, and our customer service team will get back to you with further instructions.